Summary

The primary function of this position is to handle the processing of customer orders including picking/pulling, packing, receiving, loading and allocating products from inventory to get orders ready to ship.

Role and Responsibilities

• Responsible for duties including but not limited to: picking/pulling product from bin using RF gun, allocating product using RF gun, packing orders into master boxes and onto pallets, accurately scanning piece count for customer, hand loading trucks, removing shipping pallets from the proper areas, ensuring proper packaging of products, placing large parts and shipping pallets for each customer in their designated location, able to plan, organize and load trucks from skids to trucks for delivery to customer, accurately scanning piece count for customer
• Responsible for daily receiving tasks including but not limited to confirming item quantities, pallet break down and date verification
• Responsible for order filling for cross dock, warehouse slotted orders and bulk orders for production
• Responsible for the clean-up and general housekeeping of customer area and warehouse department including picking up trash, disposing of waste in appropriate receptacles (recycling vs. trash) and general upkeep and organization of the work area
• Creating pallets ensuring they are appropriately weighted, stacked and wrapped for transport
• Follow and adhere to all safety rules including the safe handling of food according to the company's HAACP and SQF programs.
• Report issues and discrepancies according to company policy and aim to ensure that all policies and procedures for order filling are followed to guarantee customer order accuracy and timeliness
• All other duties as assigned

• Model the organizational values of thinking innovatively; optimizing solutions with a customer focus; operating with integrity and a sense of urgency; delivering unmatched quality and setting a standard for food safety; leading change; and being accountable.

Additional Duties and Responsibilities

• Model and translate a strong understanding of customer service, team work, company values
• Manage a variety of shifting deadlines through multi-tasking and turning projects/initiatives to on-time completions
• Contribute and drive initiatives that improve customer service, order accuracy and timeliness of shipments

Qualifications and Education Requirements

High school diploma or equivalent with prior experience within a warehouse environment.

Preferred Skills

• Ability to work in cold environments for an extended period of time when necessary
• Ability to climb in and out of forklift
• Proficient at using RF guns
• Ability to push and pull pallet jacks of product as needed
• Ability to stand for long periods of time while performing job duties
• Ability to lift 50 lbs. as needed and up to 20 lbs. consistently and regularly
• Ability to squat  and reach to pick product in lower bins
• Excellent verbal/written communication skills
• Demonstrated ability to read, interpret and translate company policies and procedures into action
• Ability to work nights, weekends, and/or holidays as necessary
• Ability to operate forklifts, manual pallet jacks and electric pallet jacks

Food Safety and Quality Assurance

 As a part of Swiss-American, you are responsible for reporting food safety and quality problems to personnel with authority to initiate action.

Tools or Equipment to be Used

1. Operate a telephone, calculator, photocopy, and fax machine.
2. Operate a PC terminal.
3. Ability to use RF guns

Competencies

1. Quality focus
2. Communication skills (oral and written)
3. Initiative
4. Problem-solving skills
5. Judgment
6. Customer service skills